Katy Barron
5 minute read

It can be difficult to coordinate collaboration within your team especially if you are using older methods of communication such as email which can sometimes be missed and ignored during our busy working days. 

Using Microsoft Teams is a sure way to reach the right people you want to communicate with faster. The tagging features and the unique notification settings can make sure that your messages are reaching the people in your team correctly and clearly.

But how will you know that the tags will help your business communicate and collaborate more efficiently? Here are some examples of how you can use Microsoft Team's tagging features in your own workplace.  

  • Role-based work: In large organisations, people may often know the role of the person that they need to reach but they may not know that person's name - tags can provide the right context to find that person quickly. For example, if I work in a role where I pass specific types of issues to a support team, I could create a CustomerSupport tag. By creating this tag, I could post a customer issue to a Channel Post and include @CustomerSupport so that the right people are then notified.
  • Large Teams: Within large Teams, tags can be viewed as the middle ground between @mentioning an individual and @mentioning a Channel. For example, if I worked in a retail store with a bunch of departments, I could create a Homeware tag for employees who work in that department. From there I would create a channel post to let the whole store know a certain message such as that there is a certain sale starting on July 1st. I would @Homeware to make sure staff in that department receive this message. 
  • Cross-functional project teams: For special projects that bring together members that may not often work together, tags can be used as a way to create a light-weight way project group. This is especially useful for short-term projects. For example, if I am working on a new product design concept with some people from Marketing, Merchandising, and Branding, I could create a ProductAlpha tag for our group.
  • Identifying an expert or owner: Tags can also be helpful to identify an expert or a single point of contact. For example, if I work in a manufacturing plant, I might want to tag people with a specific safety certification.


Watch this short video to learn more ways your organisation can benefit from Microsoft Teams. Frank Lusko, the EVP of Sales and Marketing at CWPS, explains how his sales team has benefited from this collaboration tool through features such as notification alerts and planner scheduling.


Digital First can help you focus on your team's collaboration needs, supporting them with the right solutions so they can get their jobs done effectively by using Microsoft Teams. 

Contact us today for a free consultation and to find out how collaboration tools within Microsoft Teams can help your business. 


Katy Barron

Katy Barron

Katy has worked in marketing and events internationally for over 10 years, after having graduated from Glasgow Caledonian University with a BA in Arts, Entertainment and Media Management. At Digital First she began as an Administration Assistant, using her event management skills and then progressed to her current Project Manager role where she works with Microsoft365 tools on a daily basis which she is passionate about using and marketing to others to help users work smarter.