Our Work

Digital First was engaged to address the inefficiencies and complexities in the existing document and records management system. The current system, ELO, was outdated and not meeting the organisation's needs for effective document management, leading to issues such as problematic external file sharing and co-authoring, lack of consistent record naming conventions, and difficulties in managing and accessing records.

The SharePoint solution we implemented involved establishing a tailored Target State SharePoint Structure through in depth consultation and technical assessments to centralise and simplify the document and records management ecosystems. This new structure was designed to enhance collaboration and workflow efficiency by providing a modern, user-friendly interface for document sharing, co-authoring, and version control. The migration strategy included consolidating documents and records from the existing ELO system into the new SharePoint environment, ensuring sustainable compliance and an efficient operational environment. The implementation of the new SharePoint structure and document compliance workflows not only streamlined document and records management but also enhanced collaboration, employee satisfaction and productivity and workflow efficiency.

ARPANSA were running on a very outdated intranet, users couldn't find anything they were looking for and were frustrated. There were many manual processes employees had to undertake each day and the user experience was poor. In addition, ARPANSA were keen to move their whole org to Teams to create an immersive/employee-centric experience using Teams as the central application

APRANSA and Digital First worked together to establish a fit for purpose information architecture, which included employees surveys, analysis of usage data and wireframes to test navigation. Once the SharePoint Information Architecture was established we back to design the branding and site pages. There were several applications within this project and a decision was made to build these utilising the Microsoft Power Platform and Azure DevOps for deployment.

We recommended our preferred SharePoint intranet-in-a-box technology: leveraging Teams providing a custom branded user experience, internal custom knowledge base, branded templates for ongoing use, content approval workflows and digital forms within PowerApps to replace manual processes.

EPA needed a solution that enabled them to work collaboratively, share documents, and adhere to Government records management requirements. The current systems were deemed unfit for purpose and a new implementation was commissioned in order to align the records management solution with the organisational changes.

Digital First worked alongside Deloitte to run multiple stakeholder engagement workshops to elicit business requirements. These business requirements informed the pilot design, which was aligned to the Business Classification Scheme in order to remain compliant with the Public Records Office of Victoria. In addition to this, Digital First engaged with Deloitte solution architects across other initiatives at EPA to ensure that each area of work could integrate and work seamlessly with the proposed records management solution.

Digital First successfully designed and implemented a pilot for select EPA business units. Using a combination of SharePoint features the solution was integrated with SharePoint’s document management functionalities and configured with Records365. This resulted in a Public Records Office of Victoria compliant solution, without the need for users to re-upload all files to be kept as records. Further to this, Digital First developed deeper integration between Dynamics CRM 365 and SharePoint to allow for files and documents uploaded by users into Dynamics to be properly automatically classified as records.

Barnardos were working from an old intranet platform, user research suggested that employees were struggling to access the correct data. Corporate information and policies wasn't regularly updated and there was a general need to modernise their digital workplace. Barnardos were keen to develop some of the core ideas that existed already in their intranet, scuh as a practice hub, and research libraries.

Barnardos performed a detailed analysis across their stakeholders and provided the Digital First team a detailed outline of the requirements for their new SharePoint intranet. Given the size of Barnardos, with over 800 employees, we decided to create a prototype of the information architecture and present to key stakeholders across the organisation, once this was approved our consultants worked with each business area to ensure that the content and functionality required for the new intranet was setup to meet their needs. Once the intranet was established at Barnardos we then deployed the Microsoft Teams App that enabled a fully immersive digital employee experience (DEX)

Barnardos was already functioning well inside Teams, so we created multiple practice hubs and a research hub that provided acces to the most recent publications relevant for employees in their work. We also created an internal jobs board and people directory so employees could find relevant team members

EFC were on a SP 2010 intranet that required modernisation. People and Culture is a large part of the business, and they were keen to find a platform that was engaging for their employees. There was also many manual processes and they were keen to use modern tools to digitise the processes.

We developed a branded intranet for EFC along with building forms and PowerApps to manage processes across their event sand venues with a focus on risk and compliance. We built a policy and procedure library, custom web parts to display key metrics within their dashboards and content approval workflows to ensure content was updated regularly.

BMW Australia Finance had in excess of 100,000 cases to review but did not have any systems in place which would accommodate the requirements of a case management system. Off the shelf systems were available but did not address NCCP concerns and were not reusable for BMW. There was a need for a solution, preferable on a platform already used by BMW.

By building a customised case review solution and providing ongoing product support, Digital First enabled BMW to finalise their remediation programme, aligning to ASIC’s expectations. This was the largest remediation project pre-Royal Commission and Digital First supported the client from end-to-end. Digital First worked with BMW’s PMO and other stakeholders around the business to ensure that the key requirements and business processes were understood. This included working with the Remediation team to identify opportunities for automation and workflow that would deliver efficiencies.

BMW continued to use Digital First’s implementation of a custom SharePoint case management system throughout the program and extended the system to cater for a second phase of the loan review. This system was able to provide the remediation team with the tools, customer profiles, case history and action tailored events required to ensure that all of ASIC’s standards, including customer journey, were met. As a result, BMW received a green final report and a reversal of the conditions on their credit license lifted.

As an online-only organisation, Therapy Pro's employees are spread across Australia and do not have a physical office. As they've grown significantly in the last 12months, they were looking for a way to improve communication and collaboration within the employee base. Therapy Pro had encouraged an increased use of Teams amongst employees and wanted to build a hub that would provide their therapists with access to resources and information that would help inform their healthcare service offerings.

Digital First worked with Therapy Pro executive to understand their organisational needs and provided several solution options for the organisation to consider. Once a path was agreed, our team worked with stakeholders to develop an information architecture and content strategy that would meet the needs of both the management team and the network of therapists.

Digital First built Therapy Pro a fully immersive experience within MS Teams (Therapy Pro Connect) that provides employees with access to regular news updates, policies and procedures, along with a custom hub providing up-to-date best practice information. Digital First proposed the use of Microsoft SharePoint and additional Office 365 applications to address the business requirements. In addition to the out-of-the box functionality we recommended the implementation of Valo Digital Workplace, which provided a feature-rich portfolio of features, extending Microsoft SharePoint and Office 365.  

DC didn't have an intranet, they had 5 bussinesses that functioned independently but were intrinsically connected and DC were keen to create a central location with integrated workflow and process to improve producivity, operational process and compliance. Additionally, DC wanted to promote a connected company culture and recognised not having an intranet prohibited them achieving this.

A branded intranet was developed that provided each of the 5 businesses with it's own site. There was a requirement for a policy and proceudres dashboard which was enhanced using custom metadata and there was also multiple forms and workflows that were created to connect business processes together. The whole experience was brought into MS teams by Valo Connect to minimise the number of systems that users had to work with on a daily basis

Founded in 1958 as Australia’s National Institute of Dramatic Art, NIDA is both Australia’s preeminent performing arts educator, and one of the most globally respected brands in its field. NIDA’s unparalleled practice-based learning, connections to industry and culture of innovation have produced some of the world’s most influential and in-demand storytellers across stage, screen and beyond.

A new intranet was built on SP online using Valo Digital workplace which provided access across the organisation to news updates, events, and shared documents.

Glenelg Shire Council face many challenges and required a considered approach to the roll out of Office 365. These included remote workers, siloed business units, tools and systems that were not fit for purpose and low levels of governance.

Digital First were engaged to manage the implementation of Glenelg Shire Council’s Office 365 rollout. Working together with the Digital Glenelg team, Digital First conducted workshops and stakeholder interviews to identify pain points and high value areas to target first. In doing so, a roadmap was prepared that gave the organisation a more strategic approach to the wider Microsoft functionality including Dynamics 365, SharePoint (Records Management) and Teams.

To accommodate for change management and to allow users to familiarise themselves with the new ways of working, Digital First recommend a pilot approach with a digital workplace for a business unit, and a wide-reaching intranet portal. This allowed the assumptions and key findings to be validated and scaled across Glenelg Shire Council.

The process to develop fertilisation plans was manual and fragmented from other business processes. Plans for customers were created and shared via Excel, with limited tracking and account management capability. There was a need to more efficiently manage customer data and track product orders.

Digital First liaised with key stakeholders from Morellofert to understand the business problem that they were trying to solve. Once there was a clear objective and scope, Digital First designed and developed custom web application based on modern frameworks and robust architecture. Facilitating regular check-ins with Morellofert ensured that the business problem was always at the forefront of the solution.

The solution was a web application that allowed Morellofert to create, track and share fertilisation plans with their customers. Morellofert were able to gain a wholistic view of each client and therefore able to understand the history and context for each farm and field. Customers were notified through the web application and received both a reminder text and email with a direct login link. Once logged in, they were able to see their own published nutrition plans and download as an Excel or PDF for easy mobile viewing.

Delivering professional audiovisual, collaboration and unified communications solutions, Pro AV Solutions has more than 30 years of audio visual experience, a team of over 220 professionals and eight offices around Australia. Their expertise and size provides an unparalleled set of skills that when matched with the worlds most advanced technology, deliver some of the largest and most prestigious audio visual projects in Australia and internationally.

Digital First recommended the Valo Digital workplace for Pro AV and this was deployed as their core intranet platform. Audience targeting was applied to navigation, links, news articles, and documents to ensure all regions were able to easily access relevant information. Document template libraries were also established to provide access to the most up to date corporate templates